Staying visible is a tricky thing. It’s not enough to be relevant at just one moment in time, think it will last, and then find yourself falling behind the pack or worse, irrelevant.
Good word-of-mouth is a great thing, but it would be dangerous to think you’ll get by indefinitely on what a few happy customers say to their friends. You need to have a plan and stick to it. You have to leverage what you have via your brand, your product/service, your message, and your existing happy clients and broadcast it to the masses!
For when your brand strategy and the experience you deliver to your clients are linked together, you’ll achieve increased demand and loyalty levels your industry peers will envy.